Almost a year ago (which now seems like eons ago), we retreated into our homes, in response to the pandemic. This was in addition to the many other protective measures, such as wearing masks, physical distancing, and regularly washing hands — the latter should have been happening anyway, regardless of prevailing health conditions!

The coronavirus has changed how we live, work, and learn, and I don’t know if we’ll ever go back to the way things were. …


Courtesy of COVID-19, we are in a constant state of learning and adapting to new information. It’s safe to say that not much is going according to plan at the moment. Given how the days just mesh into each other, if somebody asks me what day it is, I tend to respond with “Blursday…” 🤷🏻‍♀️

In this constant state of flux, most of us are attempting to prioritize needs over wants. Complete the work project, over binge-watching a television series. Pay rent, over buying a giant flat screen television. Shop for necessary grocery items, over traipsing all over town for…


When I was first introduced to design, I recall being excited by all the endless possibilities that design offered. There was that undercurrent of opportunity, that with the boundless power of design, we could change the world. However, with work on client projects, you learn that design doesn’t necessarily have free reign — it has to work within real conditions, and operate around real constraints (people, resources, technology).

I’ve endeavored to take what I’ve learned and experienced as a Strategic Design Consultant, and bring that knowledge and insight to the classroom as an Adjunct Professor of Strategic Design Management. Most…


48 hours to change the world. Given the state of the world, that seems like an impossible task! :P However, Global Service Jam believes that with the problem inspired by a secret theme, the possibilities of collaboration, and the power of design, people can make a difference, in as little as 48 hours!

The #Dubai Service Jam was a fantastic weekend of creative collaboration!

While Global Jams initiated and oversees the Global Service Jam, Global Sustainability Jam, and Global GovJam, the local Jams themselves are run by design aficionados, united by “a common passion for growing the field of service design, innovation, and human experience.” …


I recently found myself in a conversation with someone who was adamant about the need to find new solutions to existing problems, but was far from empathetic about the people around him. For every issue, he expressed his view on the problem, but was not concerned about how other people in his team felt. He kept harping on about his proposed solution, but was dismissive about how his solution would negatively impact the other team members, and add to their already overwhelming workload. He also expressed disdain for team members who were putting in extra hours trying to solve the…


The sound of silence is so strong, that I feel I can hear the leaves rustling at the end of the hole. I walk towards the tee box with determination, channeling the winner’s mindset of all the golfing greats. I look at the flag, and place my golf ball and tee between the tee markers. I look at the flag again, imagining a smooth, straight line from the tee to the hole. I approach the ball, stare it down, take a deep breath, and swing with optimism.

Swoosh. Clink. Soar. Smile. Thump. Groan.

I could’ve done without the last two…


Until a few days ago, I had never seen this trilogy of the trials and triumphs of the Corleone family. The mobster genre of film isn’t really my cup of tea, but after much prodding, I decided to bite the bullet (pun unintended!), and watch ‘The Godfather’ series. I was intrigued by the first part, fascinated by the second part, befuddled by the third part, and while I wish I could have gotten my last three hours back, I realized there were a couple of interesting lessons hiding in the shadows of “The Godfather.”

While I wouldn’t advocate the violent…


As a little girl, I was unfamiliar with the concept of idea generation — to me, if you had an imagination, you had an idea! In fact, as a little kid, your ideas were probably more remarkable, what with brave dragons fighting your cold, trees growing pizza instead of fruit, and cars driving themselves to your destination! Now that I think about it, I strongly suspect the inventor of self-driving cars picked up that idea from a curious child!

As an adult, however, having a wild imagination can get you a couple of funny looks from the people around you…


I was recently asked, what is the value of design thinking. That’s a tricky question to answer, because anyone who knows me can attest, I am passionate about design thinking and innovation.

I’ve been a proponent of it ever since my alma mater, the Rotman School of Management at the University of Toronto, introduced me to it. I grew to love it during all the time I spent learning about it and practicing it with the Business Design Club and Rotman DesignWorks. …

Kiran Sajwani

Lead Design Strategist. Design Management Adjunct Professor. Proud Rotman MBA Grad. Happy Golf Marshal.

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